Thank you, Jerry, Joaquin, TC, and the rest of the guys at S&R Motors for helping me purchase my 2010 Honda Element! It's been a month (I purposely waited to let the initial buyers excitement wear off, and reality set in), and I'm 100% pleased. I traded in "the ultimate driving machine"(BMW 328i) for the Element, and so happy I did. It's the perfect fit for our adventurous/rugged weekends with our 75 lbs puppy. Jerry was especially helpful and patient with my buyers skepticism, and pleasant to work with. Every associate engaged in conversation, and treated me like a neighbor instead of a number. When my phone died in the office, they even offered me their personal charger so I could make it home safely. I would highly recommend S&R Motors to my friends and family for their next vehicle purchase.
I seen an ad on Craigslist so I decided to call. Chris picked up in a professional manner and asked me what I was looking for. I told him and he said come on down any time from 10-6pm. I came the same day 3/2/21 and let me just say, I know covid is here so things take a little longer, however, the customer service was theeee best! Nicole did my paperwork and she was lovely. They feel like my family and I'm so happy to be apart of the #s&rmotorsfamily. CHRIS AND NICOLE, YOU ROCK
In January i got into a motor accident that lead me in search of a new car, I decided I would get a car I actually wanted. This was the Honda HRV, I first went to a dealership in Oakland that didn't go so well (it actually gave me extreme anxiety) and It made me very skeptical of looking for a car as a first time buyer. When all you hear is you have no credit history, no bank wants you; it really makes you discouraged. Well I decided to go to S&R Motors, they had the car I wanted and if they couldn't get me the deal I wanted then I would just settle. I'm glad I didn't settle, the whole team was amazing. I never once felt pressured to make a decision, they asked me what I was looking for in monthly payments and got me an amazing rate for being a first time buyer. From walking right in to driving away my new Honda, the whole team was there to see me off. I've seen reports on here about faulty cars once being driven off the lot but my Honda hasn't had one problem since purchase, I'm very much in love with it to this day. Thank you to the team and to Chris!
My husband and I had a great experience buying a car from S&R Motors. They were accommodating, polite, helpful, got us a fantastic rate on a loan and were well organized and thorough. The owner is a nice guy that's easy to talk to and the guy that helped us with the paperwork was very knowledgeable about the whole process. In hindsight, if we had not been so rushed to get a new vehicle (for personal reasons) than we would have tried to lower the price and been more upfront about a few things like the bald tires on the car they sold us. However, at the end of the day, it was a very good deal to begin with so between the already fair price tag and our overwhelming and time sensitive situation, we didn't feel compelled to barter much about it. I would absolutely do business with them again. Love my new car, it far exceeded my expectations and we enjoyed the experience. Thank you Jerry!
Very painless experience. Nicole stayed in contact with me through the weekend and I was very transparent with them that I wanted to explore all options and get the most out of my car sale. After it was all said and done Nicole explained to me very clearly the value of my car and how she was able to maximize my return. Needless to say I didn't bother with anyone else and let them take care of me.
I had a first class experience at S & R Motors- from start to finish. After a long, laborious deep dive into the world of used cars I found the car that I wanted online and went to do the test drive. The RAV4 XLE was in excellent condition and continues to be a great choice. The service onsite was exceptional. They found me a competitive deal on a loan that worked for my budget. The paperwork was completed in a timely manner. And even though it takes time to purchase a car we were being taken care of every step of the way. I just got the registration in the mail, which took the length of time that they promised, and with that the purchase process is completed. At no time did I feel like I was being hustled or condescended to; it was interesting to learn that the employees are paid a salary, not a commission, which helps to take the heat off of the interaction. I really appreciated my positive experience here and highly recommend them!
I had such a great experience here. It is small and personal .. not your basic pushy dealership. They worked hard to help me and I ended up buying a beautiful car and I got a great deal!! Comes with my highest recommendation. Jerry, Carlos, Nichole, Chris all very professional and kind.
S&R Motors helped me out with a fast and easy experience with selling my truck. Nicole, Chris, Carlos and the whole team made it seamless. Thank you everyone, next car i sell will be here again!
referred to the business via TrueCar to sell my 40k+ car. got a nice offer, close to the Truecar quote and was cut a check the next day. I recommend
Not your usual dealership experience - staff is friendly and goes to bat to give you the best deal. Would highly recommend getting in touch with Jerry, Nicole, and Karina!
I was looking to sell my 2020 Honda Accord now that sell prices are through the roof on cars. I looked around at numerous places for the best sell price and they offered me the most. I didn't get the price they quoted me but they still gave me the better price for my car. Everyone I dealt with from Nicole, Karina to Jerry and Carlos were super friendly and responsive. I recommend this location to anyone looking to sell.
Thanks to Karina and Nicole for helping my mom and Dad Jose sell my car, very kind and helpful through the entire process!
Sales Rep Nicole is really responsive and was able to accommodate for an appointment in short time. And the vehicle inspector did work really hard to get me the right price and made an exception to complete the paper work on the same day.
Sold my care here and it was a very pleasant experience. Karina, Nicole and Joanna were great. Amazing customer service. The $$ I got for my car was not the one I got in the offer it was still competitive compared to other places. Great service !
I just just recently bought a car from here and it was the best buying experience i've ever had. Karina was extremely helpful and friendly. I felt like i was buying a car from family. The whole establishment and business including Jerry was phenomenal! 10/10 recommended!
I went to S & R Motors today with my daughter to make the 1st car purchase of her life; we had a wonderful experience with excellent customer service from both Jerry and Nicole. My daughter made an appointment to test drive a very popular Toyota hybrid she found on-line at 5pm. Jerry promised her that he would HOLD the car until 500pm and that is EXACTLY what he did for us! When we arrived, there was another buyer interested in the same car. Jerry explained to them that they could test drive the car, but they could not buy the car until until 5pm when my daughter was scheduled to test drive the car and make her decision. Nicole told us the history behind S & R Motors; it really is a family owned & run business. Rest assured, that S & R Motors has good people working there with sound business ethics. Don't hesitate to visit Jerry & Nicole's team at S & R Motors if you're looking for a car!
I'm not an avid reviewer. However, selling one's car requires a posting due to the process's financial factors and personal attachment, is a big event. Selling my car was effortless! I was not hassled, subjected to confusing talk, or overly excited acquisition representatives. My acquisition team, Paul and Nicole, were fabulous! They were transparent and knowledgeable; their approach enhanced my customer experience from initial contact to closing the deal. The entire process was not extensive. Nicole thoroughly answered my questions and discussed market trends regarding my Honda----this is super important to me. S & R has earned my future business! -
I just wanna say that my girl NICOLE be doing her thang! She's attentive, she's mindful, caring, alert, on her Ps and Qs! She makes you feel valued if she's in the process of doing something else. Her number one concern is making sure YOU as the customer feel good about your purchase and where you purchased from. She and I very personal conversation and took to every word I said and made sure I felt heard and safe when I arrived. She takes notes as you speak to her so she can make sure EVERY concern you had about your car gets checked out. I am glad she is the manager and is very much respectful. I appreciate YOU NICOLE for going over and beyond for me these last few interactions we've had
If you want to buy a car from an honest dealership with great customer service, look no further! My mother and I had been shopping for cars for my mother for weeks. She had very specific requests such as the color, perfect condition, not too many miles and very affordable! After test driving a few cars at other dealerships where you could tell the car was just not in good shape and they didn't bother to fix it up for the an interested buyer, we were very frustrated. I came across S&R Motors through TruCar during my online search. The car was well presented online with pictures and full detail. I called the dealership and immediately got Nicole who was super friendly and informative. She immediately scheduled an appointment for me! The next time I called to make sure the car was still there I got a nice gentleman by the name of, Jerry. He was also very friendly and informative. We went in to test drive the car on Sunday and ended up buying it. Jerry was so helpful, nice, professional and fun to work with. He made our buying experience very pleasant. We told him what we had in regards to money, what kind of payment we wanted and him and Carlos (very nice and friendly as well), made it happen. Jerry was very accommodating with my 5 year old impatient daughter, my little dog and my whole family. He was also patient enough to take us on two test drives since my husband and I both wanted to drive it. He answered all of our questions and was very honest and informative. We enjoyed the coffee and snacks while we waited for everything to process! All in all we had a great experience and we highly recommend this dealership and Jerry! We are happy buyers!
On August 16th, I decided that it was finally time for me to upgrade from the 13 year old starter car I was gifted on my 18th birthday. I'm a first time buyer, and I will just say right off the bat that I felt really taken care of here. I saw the car I wanted to check out listed on Hayward Craigslist, called later that day, and drove off the lot that evening in my 2014 Nissan Maxima. It has amazing mileage for the year, and from my prior research I knew it was listed for below average. The staff were all super friendly and helpful. Ray brought me straight to the car when I walked in for my appointment. He took me out to test drive it and insisted that we go on the freeway so I can truly put it to the test. I was even more in love with the car after taking it for a spin so when we returned, Ray had Jerry take over from there. Jerry is who I spoke to on the phone and was just as pleasant in person as he was during our call. On the phone, I told him that I lived about an hour away from S&R Motors and that I was worried I wouldn't be able to make it until close to closing time, but he assured me that they would be happy to take care of me regardless of how long it took which couldn't have been more true. He gave me great tips as a first time buyer, and I didn't once feel like he was trying to haggle with me or my dad who was there helping me out. I was skeptical about the potential monthly payments he was calculating for me, but he managed to eventually help me get it down to my ideal number. When it was time to draw up the paperwork and sign my name a bunch of times, Nicole took care of me, and she was lovely. After talking to her, I really started to understand the family atmosphere they have going on which just increased my trust and validated my decision to buy with them.....
These people are fantastic and they truly care about you and your car buying experience. I was in such a predicament, I needed a reliable and economical car, as well as it being affordable to fit my budget and I needed it fast! The problem was, I was lacking a credit score and my income was limited. Jerry and Carlos went above and beyond the call of duty. They worked for days, (even on a Sunday), specifically to make sure they found just the right car to fit my needs and a lender to fund the loan for my car. They were amazing! Everyone there was kind, hard working, engaged, and involved in providing the best customer service I've ever seen and more than that they sincerely cared that I was satisfied with what I got when all was said and done. I couldn't have asked for more and I absolutely love my car! They treated me and my little dog, Wookie, like we were part of an extended family. I would recommend everyone use this dealership as the very 1st stop you make when car shopping. I bet you won't need to look further than this wonderful team of people at S&R Motors for your motor vehicle needs. I just want to extend my sincerest thanks to them for putting me on the road again in a car I can trust and that I love. They really are GREAT!!!
I bought my porsche 911 from S&R motors! Staffs where super freindly and helpful and made the process so easy for me. I bought the car online all the way from Virginia however Bobby (owner) made sure everything is good on the vehicle! He ....
Thanks Jerry for getting us the best deal. We walled in with very specific requests and our expectations were met. The car is beautiful and we couldn't have asked for more. If you are looking for a great price only go through jerry! I will be coming back for our next car! And will recommend all friends and family!
Got my 2013 Toyota Sienna SE here today, they're help me a lot today, and got me a lowest rate to finance the car. Staff is so nice and knowledgeable to help me in every moment, will recommend to all my friends. Thanks again.
It has been over a month since I purchased my vehicle at S&R Motors, but I just wanted to give my thoughts on this car dealership on Mission Blvd. Mission Blvd. in Hayward, especially what is known as auto boulevard, can get pretty hectic in trying to decide which dealership you would like to check for your next vehicle. Sometimes you just get inundated with so many dealerships in an area as it can get overhelming as to which one you would like to check out. Especially with someone like me who has had 4 cars throguh dealerships in the past, you are somewhat knowledgable on what is a good or bad dealership.
PEOPLE let me tell you about Nicole!!!! I got into a car accident and I needed a new car STAT. I've never experienced the buying process myself, let alone one for a pre-owned vehicle, BUT lo and behold, Nicole has come to our rescue!!! She is extremely knowledgeable, not only about their inventory and the features of each car, but OH MAH GAHD, you also leave with about an IVY league semester's worth of financial education.... seriously I feel like my credit score's about to be hella blessed after learning all about the tricks of the trade!